| Problem description | Possible reason | Solutions |
|---|
| Required database type not present in the list at Direct Connection and Desktop Connection pages |
|
Switch to "data source" connection mode and select data source from the list or configure new one with "Manage" button. |
| Required format is in the direct connection list, but not available (disabled). |
ODBC driver for your database does not installed or not configured properly. |
Install required driver. If it is already present in the system, please contact our
support staff. |
| Errors during direct connection. | Compatibility problems. |
Try to create data source for your database connection. |
| Login error for correct user name and password. |
Read-only desktop data file. |
Try to change file mode to 'read and write'. |
| I can't see relationships, defaults, etc in my Access Database. |
Access interface. |
Try to switch on "Use Microsoft Jet" check box at the "Desktop File" page of the Connect Window. |