Please send any questions, comments, requests and bug reports to firstname.lastname@example.org.
Our support team is on-line every day with typical time to answer of 4 to 12 hours.
Please consult the On-line Support Expert section before sending a message.
When you contact technical support, you should be prepared to provide the following information:
DBMS version and operating system version (including service pack version, if applicable) and product log file.
A description of what you do before the problem occurs.
Error messages you see when the problem occurs.
If you receive no feedback during 24 hours after your message sending, we could not answer you due to e-mail problem at your side.
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