Troubleshooting guide

Q: I cannot run the program and there is no error message. What should I do?

A: Check if you have all required files installed. Try to reinstall the program.

Q: The program detected the installed OCI, but displays an empty list of data sources. What should I do?

A: Perhaps, the file tnsnames.ora was not found. Either put that file in one of the folders given below or contact the technical support:
%ORACLE_HOME%\net80\admin\tnsnames.ora or

If you have encountered some unusual problem that is not listed here, feel free to contact our technical support.