Q : How can I order the software product in my country?
A : Our software is available worldwide via the Internet. Secure online, mail/check and corporate purchase order options are available. Please visit order page for detailed information.
Q : How can I cancel my payment?
A : Pleas read our money back policy and contact our support team.
Q : Do you offer some price protection for your customers?
A : Yes, for license packs only: 3 months for 3 to 5 copies, 6 months for 6 to 10 copies and 9 months for 11 or more copies.
Q : Where can I find the bank information to pay by Wire Transfer?
A : Just choose "Wire Transfer" as the payment method in the order form. After clicking the "Next" button, you will be taken to a page with payment instructions, order reference number, and the bank information.
Q : Do you accept corporate PO?
A : For orders greater than $1000 only. Please contact us for details.
Q : Do you offer Site (Country, World) Licenses?
A : Yes, for standard editions of DTM Schema Reporter and DTM Data Generator only. However, please contact us for detailed information about the license availability for other products and editions.
Q : Can I order the product in source codes?
A : No, we do not sell source codes for our tools except free tools. In some cases, we can create a custom version of the product for you under a special arrangement and for an additional fee (besides the cost of the license).
If you have encountered some unusual problem that is not listed here, feel free to contact the technical support.